ORALAA POLICY

Refund Policy

Refunds are considered according to Oralaa's return and order-resolution rules. If a refund is approved, Oralaa may refund the eligible product amount and any other amount required by the applicable policy.

Refunds are normally returned through the original payment method when the payment provider supports it. Processing time after approval depends on the payment provider and financial institution.

Customers should not send payment-card details through email or support forms. To request a refund, provide the order number, the reason for the request, and supporting photographs when relevant. Oralaa may request additional information to verify the order and resolve the issue.

This policy should be updated before launch to match the final payment provider, return window, fulfillment model, and applicable consumer rules.