ORALAA POLICY

Returns & Refunds

Oralaa wants customers to feel confident about their purchase. Return eligibility depends on the product, its condition, and the reason for the return. Unless a product listing states otherwise, customers should contact Oralaa before sending an item back.

For hygiene and personal-care reasons, opened, used, or altered beauty products may not be eligible for return unless the item arrived damaged, defective, incorrect, or materially different from the listing. Products must be returned in the condition required by the applicable return instructions.

Approved refunds are generally issued after the returned item is received and reviewed. Original shipping charges may be non-refundable unless the return is caused by an error attributable to Oralaa. Refund timing can also depend on the payment provider.

If an item arrives damaged or incorrect, customers should contact Oralaa promptly and include the order number and clear photographs when possible so the issue can be documented and resolved.